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Brainier Blog
Guest Blog: Voice of the Customer Begins with Voice of the Employee – Shep Hyken
Guest Blog: Voice of the Customer Begins with Voice of the Employee – Shep Hyken
What Were You Doing Back in the Day?
“Instead of reminiscing about our past selves, what if we picked up those positive habits and behaved that way today?” ~ Shawn Hunter If you’re looking for some ideas regarding […]
When Customer Service Creates Customer Validation – Shep Hyken
When Customer Service Creates Customer Validation – Shep Hyken Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or […]
Change the Environment, Change the Outcome
“It’s easier to act your way into a new way of thinking than to think your way into a new way of acting.”– Jerry Sternin If you’re looking for some […]
Is the glass half full or half empty? Who cares!
It doesn’t matter if the glass is half full or half empty. The only thing that matters is whether it quenches your thirst. In other words, does it work? There […]
What is the Real Key to Success?
I get asked this question a lot. Rarely are people pleased with my answer: Work. Yep, that’s it. Work. It’s not attitude or passion or loving what you do. Those […]
Your Life is Exactly the Way You Want it to Be
Chances are that you go to work, come home, eat a little unhealthy food, watch four or five hours of television, go to bed, don’t sleep well and then get […]
The Science Behind Phone Numbers
Do you know why phone numbers are written like the Brainier office phone number 800-487-3393, with the breaks in the numbers? Research released in 1956 by Dr. George Miller shows […]
5 Simple Scrappy Ideas People Have Used to Move Their Intentions Forward
Terri Sjodin, Author of Scrappy: A Little Book About Choosing to Play Big The quest for “great ideas” to stand out from the competition in today’s market is challenging, but […]