Customer Experience Specialist

Internal, Full-Time Position – Minneapolis, MN

Brainier is looking for an entry-level customer experience specialist that will be responsible for interacting with our global clients over the phone and email. The successful candidate will become an expert in assisting clients in the use of Brainier online training products. Position is currently remote, with the intention of returning to company HQ at a later date.

Ideal candidate must be able to work independently, have good time management and organizational skills, be an effective problem-solver, along with demonstrating confidence and a positive attitude. Multiple language skills is a plus.

Duties and Responsibilities:

  • Manage support requests via reporting software
  • Field emails and phone calls to assist customers with questions or issues regarding their account
  • Create internal best practices materials for learning teams
  • First level technical support of product
  • Continual training on product to support more complex support issues
  • Secondary language a plus: German, Spanish or English

Brainier Offers…

  • 401K plan
  • Health benefits
  • Dental benefits
  • PTO
  • Project Management (CAPM) Certification Program (available)
  • And a great work environment!

To apply, send resume and cover letter to Marissa Hansen at: mhansen@brainier.com.

Brainier is a software technology company specializing in Enterprise eLearning Solutions, and global provider of cloud-based Learning Management Systems, online LMS platforms. Based in Minneapolis, Brainier has been helping clients discover a better approach to learning and development since 1995. Award-winning SaaS offerings include the Brainier LMS and Chameleon Cloud (adaptive eLearning framework). For more information, visit www.brainier.com. Brainier Solutions, Inc. is part of BI WORLDWIDE, a global employee engagement agency that uses the principles of behavioral economics to produce measurable results for its clients. BIW continues to bring best-in-class solutions to its global and regional customers. For more information, visit www.biworldwide.com.