Brainier Wins 2023 Stevie® Award for Customer Service Department of the Year

March 7, 2023 – MINNEAPOLIS, MN

Brainier, the creator of the award-winning learning management system, The Brainier LMS, was presented with a Gold International Stevie® Award at the 17th annual Stevie awards for sales and customer service. Brainier won for Customer Service Department of the Year – Computer Software – Up to 100 employees.

This win marks the eighth consecutive year that the company has received a customer service Stevie® Award and the first Gold win, of which there is only one each year in this category. Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada on Friday, March 3.

“This award has great significance to our organization as we continue to find new ways to offer an industry-leading customer support experience. Winning gold this year is a wonderful validation of the ongoing efforts my team works toward every day,” said Marissa Hansen, Director of Client Services.

Brainier is the only learning technology company honored with a 2023 Stevie® Award in the Customer Service Department of the Year – Computer Software – Up to 100 Employees category. Entries were examined by 170 professionals worldwide covering eight specialized judging committees. “…what was most impressive was how calibrated you are with your customer base. Offering solid online customer support, the collective sessions around the US, and using that as a forum to improve your SaaS offering,” said one of the judges for the entry. The commentary continues, “The worst thing a company can do is to not evolve to the customer demands. In an ever-changing environment like an LMS, being competitive, anticipating customer needs, making the system interactive, and helping to improve the performance of your system are key. Well done!”

About The Stevie® Awards

Stevie® Awards receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. For more information, visit

About Brainier

Brainier is an award-winning SaaS company specializing in enterprise eLearning solutions, and global provider of cloud-based learning management systems. Based in Minneapolis, Brainier has been helping clients go beyond training to more engaging learning and development since 1995. For more information, visit Brainier Solutions, Inc. is part of BI WORLDWIDE, a global employee engagement agency.