February 26, 2018 – MINNEAPOLIS, MN
Brainier, creator of the award-winning learning management system (LMS) élan, announced today it has won a Silver international Stevie® Award for Customer Service Department of the Year – Computer Software.
This win marks the third year in a row that the company has received a customer service Stevie® Award.
“Last year, we served many new customers due to our expanding client base, and all-new Elan UX, all while increasing our customer-satisfaction numbers,” said Jenny Ellingen, vice president, Customer Experience & Marketing Services, Brainier. “This award is a testament to the unwavering commitment and skills of our customer experience team.”
Taking notice of Brainier’s ability to meet its customers’ needs despite logistical challenges, one judge gave this feedback: “The thing about the Stevie Awards is the hidden gems of companies doing the right things for the right reason. Brainier was not known to me before this application for the award. Their understanding of the world of customer experience management is a testament to the many other companies who have blazed a trail for accomplishment in this area. Brainier has learned lessons well and they have supported their mission goals with empirical evidence.”
Brainier is the only company in its industry to win a Stevie® Award in the Customer Service Department of the Year – Computer Software – Up to 100 Employees category.
“We strive to be leaders in the LMS market through the ease of use of our products and the excellence of our service standards,” said Jerry Cox, CEO, Brainier. “Winning this Stevie® Award bolsters confidence and pride in our teams that their tireless efforts, indeed, serve to fulfill our mission.”
About The Stevie Awards
Stevie® Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, Stevie® Awards recognize outstanding performances in the workplace worldwide. For more information, visit StevieAwards.com.
Based in Minneapolis, Brainier has been helping clients discover a better approach to learning and development since 1995. Products offered by Brainier include: élan LMS, Chameleon Cloud (developed by BI WORLDWIDE) and Legacy LMS. They continue to win top industry awards. For more information, visit www.brainier.com. Brainier is part of BI WORLDWIDE, a global employee engagement agency that uses the principles of behavioral economics to produce measurable results for its clients. BIW continues to bring best-in-class solutions to its global and regional customers. For more information, visit www.biworldwide.com.